Shipping Policy

Shipping Destinations

Delivery availability depends on the destination and available shipping services. Any restrictions affecting your order will be disclosed before purchase.

If an unexpected restriction prevents fulfillment after purchase, we will contact you and arrange an appropriate resolution, including a refund where necessary.

Processing and Delivery

Orders are processed after payment and any necessary order checks. Processing and transit times vary depending on item availability, destination, and carrier services.

Any order-specific shipping estimates provided before purchase apply to your order, subject to your rights under applicable law.

Processing time and transit time are separate. Delivery estimates may be affected by customs clearance, public holidays, weather, or carrier disruptions.

Shipment origin may vary according to fulfillment arrangements. Tracking information, where available, provides details about your parcel’s progress.

Shipping Delays

If we cannot ship within the stated timeframe, or the period required by applicable law when no timeframe is stated, we will notify you of the delay and provide an updated estimate where available.

We will obtain your agreement to wait or provide cancellation and a prompt refund as required by law. Delivery estimates do not remove our responsibility to fulfill your order.

Shipping Charges and Import Costs

Shipping charges and any applicable free-shipping offer or conditions are displayed before payment. The shipping terms presented when you place your order apply to that order.

International shipments may be subject to customs duties, import taxes, or clearance charges under destination-country rules. Any such amounts collected by us will be shown at checkout.

Any known charges excluded from the checkout total, and responsibility for paying them, will be disclosed before purchase. Free shipping refers to shipping charges and does not itself determine how customs charges are handled.

Your rights under applicable law remain unaffected.

Tracking and Address Changes

Where tracking is available, we will provide the tracking information after dispatch.

Please check your delivery address carefully before placing an order. If you need to correct it, contact us promptly; changes may not be possible after dispatch.

Delivery Assistance

If your parcel is delayed, missing, or marked as delivered but has not arrived, email [email protected] with your order number.

We will investigate with the carrier and arrange an appropriate resolution. This does not limit your rights under applicable consumer law.