If you would like to return an item, please contact [email protected] as soon as reasonably possible after delivery.
Any voluntary return period stated before purchase applies to your order. If no voluntary return period was stated, we will review change-of-mind requests based on the circumstances, the condition of the item, and the time since delivery.
This review does not limit any return or cancellation right provided by law.
For change-of-mind returns, items should be unworn, unwashed, and in their original condition, with any attached tags. Please retain the packaging where reasonably possible.
These conditions do not restrict your rights concerning faulty, damaged, incorrectly supplied, or misdescribed products.
Email [email protected] with your order number, the item you wish to return, and the reason for your request.
We will provide return instructions and the appropriate return address. Please contact us before sending anything back; the company business address is not automatically the return address.
This process does not override statutory deadlines or prevent you from exercising a legal right.
Responsibility for return shipping depends on the reason for the return, the terms disclosed before purchase, and applicable law. We will explain the applicable arrangements before you send the item back.
For faulty, damaged, or incorrect items, contact us so we can arrange a remedy and handle reasonable return costs in accordance with applicable law.
Any return-related fees or deductions must have been clearly disclosed before purchase and be permitted by law. We will not introduce an undisclosed restocking fee after purchase.
Original shipping charges will be refunded where required by law; any permitted exclusion must have been disclosed before purchase.
Please contact us promptly if an item arrives damaged or differs from your order. Photos may help us assess the issue, but will not replace or restrict your statutory rights.
After receiving and reviewing a return, we will notify you of the outcome. Where the law requires a refund before that review is complete, the applicable legal requirement takes priority.
Approved refunds will be issued promptly to the original payment method, unless another method is agreed and permitted by law, and within any legally required period.
Your payment provider may need additional time to post the credit.
If you would like an exchange, contact us to discuss available options. Exchanges depend on product availability and the circumstances of the request.
Where an exchange is unavailable, we will explain any applicable return or refund options. This does not limit remedies available under applicable law.
Contact us as soon as possible to request cancellation. If dispatch has already occurred, the applicable return process may be required.
Nothing in this policy excludes mandatory cancellation, refund, or other consumer rights that apply in your location.